Privacy policy

PRIVACY POLICY & COOKIE USAGE

 

GDPR Policy

With the implementation of the General Data Protection Regulation (GDPR) effective from May 25, 2018, it is necessary to clarify the information we collect about you and the reasons behind it.

When do we collect your data:

When you create an account online or in-store
When you visit our website and place orders using your account
When you interact with us on social media
When you file a complaint with us
When you participate in contests or sign up for arranged rides and demonstration days
When you comment on our products and services
When you authorize third parties to share information they hold about you with us

What information do we collect: Avxoy acts as the "controller" of the personal data you provide. We only collect basic personal data, including but not limited to:

Your name
Your address
Your phone number
Your email address
Your order history
Information from your computer's cookies
Your social media name if you choose to contact us through this platform

How we use your information and why:

We are committed to protecting your privacy and only use the information we hold about you in accordance with the General Data Protection Regulation. We do not collect any personal data that we do not need to provide and monitor this service for you. Unless permitted by law, no third party can access your personal data.

Your information is primarily used to process your orders. If your order requires delivery, we will share your name and address details with our courier company. If you choose to order drop-shipped products, we will share your order delivery information with the supplier for shipment. In cases of fraud or theft, your details will be shared with relevant authorities. Your details will be used to contact you, conduct investigations and feedback, to help improve our services. Your information will be used to provide you with marketing information about our content, products, and services. You can opt out at any time. Your details will be used to send legally required communications, such as updates to our privacy policy or important warranty and recall information. This website uses cookies to ensure you have the best experience and may be used for personalized advertising.

How we protect your information:

Our website is protected using "https" technology. We do not store any card details; they are held and processed by our third-party providers Sage Pay and PayPal. Customer accounts in physical stores can only be accessed by personnel who need them for transaction purposes.

How long we retain your information:

We will never retain your information for longer than necessary. Order details will be kept indefinitely unless you explicitly request deletion. This is to ensure we can contact you in case of warranty or recall issues.

Your rights regarding your information:

Under GDPR, you have the right to:

Access the personal details we hold about you within 30 days of your request.
Correct any incorrect, incomplete, or outdated data.
Request to stop specific direct marketing.
Withdraw your consent for us to hold your data at any time.
Be notified of any data breaches. While the likelihood of this is minimal, if it occurs, we will notify you promptly.

For requests or complaints, please contact our Data Protection Officer: Data Protection Officer Avyxo Xiamen City, Jimei District, Dongren Road 1-101, China Email: avyxo@avyxo.com

If you are unsatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Cookie Policy on our website

Cookies are small text files transferred to your hard drive through your web browser, similar to most websites. When you visit our website and use certain pages or features (especially when placing orders), we transfer them to your hard drive. This allows our system to recognize you when you revisit our website and improve the services we provide to you. This information can be used to enhance the content of our website and make it easier for you to use. For more information about cookies, please visit www.allaboutcookies.org

Cookies

In providing services, we aim to make them easy to use, useful, and reliable. Providing services on the internet sometimes involves placing small amounts of information on your device, such as a computer or phone. These include small files called cookies. They cannot be used to identify individuals.